Comprehensive After-Sales Support & Warranty Policy in Dhaka

1-Year Full Guarantee & 2-Year Official Warranty Coverage

Enjoy peace of mind after flat handover with Excellence Architecture’s post-completion maintenance and service support.

What Happens If Furniture or Paint Gets Damaged After Handover? Discover Our Warranty Policy!
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What Happens If Furniture or Paint Gets Damaged After Handover? Discover Our Warranty Policy!

True success in interior design goes beyond delivering a beautiful initial finish—it lies in how comfortably and stress-free you live in your space after project completion.

Minor post-move issues, such as loose cabinet hinges, misaligned drawer tracks, or minor paint flaking, should never ruin your new home experience. To ensure long-term reliability and structural stability, Excellence Architecture provides 1 Year of Complete Guarantee alongside a 2-Year Official Warranty Support on all executed projects in Dhaka.

Here is a clear breakdown of how our post-handover service protection keeps your investment safe:

1. One-Year Complete Free Guarantee (1 Year)

From the official date of handover, any manufacturing defect or functional issue under normal usage is fully covered by our team:

  • Free Repairs & Hardware Replacement: If hydraulic hinges, drawer runners, or custom cabinetry fittings become loose or damaged within the first year, our technical team repairs or replaces them with zero labor or technician charges.
  • Paint & Surface Touch-ups: If any ceiling section, decorative wall paneling, or paint finish shows premature peeling or flaking, our team fixes the issue entirely at our own cost.

2. Two-Year Official Professional Warranty (2 Years)

Following the initial guarantee period, we extend dedicated technical warranty support for up to two full years:

  • Rapid Inspection: Our expert technicians provide prompt site visits to inspect structural maintenance or hardware issues.
  • Cost-Effective Part Replacement: If any core component needs replacement after extended use, we supply original manufacturer parts at baseline cost without inflated service fees.

3. Hassle-Free Support & Dedicated Helpdesk

You will never have to chase individual carpenters or technicians after handover. Whenever you require assistance, simply contact our official client care hotline. Our dedicated after-sales service team will inspect and resolve the issue directly at your apartment within a set timeframe.

Conclusion

Luxury interior design is not just about temporary aesthetics; it is a long-term commitment to quality living. Backed by our 1-Year Guarantee and 2-Year Warranty, Excellence Architecture ensures your dream home remains flawless, functional, and fully supported for years to come.

Designing a new apartment in Dhaka?

Partner with Excellence Architecture for transparent execution, premium quality materials, and reliable post-handover support!

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